Frequently asked questions

Thank you for your interest! All communication is done via the contact page here or by scheduling a 30-minute consultation here.

Monday: 9:00am-7:00pm
Tuesday: 9:00am-7:00pm
Wednesday: 9:00am-7:00pm
Thursday: 9:00am-7:00pm
Friday: 9:00am-7:00pm
Saturday: 11:00am-3:00pm
Sunday: By Appointment Only

We DO NOT operate during national holidays. During our business hours, you can contact us here or book a time to speak with an expert by schedule a meeting here.

For most projects, we require a 50% non-refundable deposit to start the work. For brand strategy work we require 100% up front.

We accept Zelle, PayPal, debit and credit cards. Please note that when paying via debit/credit or PayPal, a processing fee is added. We REQUIRE any projects under $300 to be paid upfront. The final deposit will be paid on completion of the project, prior to releasing the final artwork.

A receipt is issued upon ALL payments for your records. Anything over that amount will require the signing of a legally binding contract that MUST be signed by all parties involved. Please note that ALL deposits are NONREFUNDABLE

We listen carefully to our clients needs and develop a custom quote based on the scope of work. The best way to get an accurate quote complete our project assessment form or schedule a 30-minute consultation so we can clarify your goals.

It’s also important to remember that you are not simply hiring us to ‘design a graphic’, but rather, to build a long-term relationship to help your business grow.

Our 5-step process is:

  1. Discovery (to include a completed Project Assessment Form. See form here)
  2. Research & Strategy
  3. Design & Development
  4. Execution & Delivery
  5. Maintenance & Support

Read more about our guided process here.

Depending on the project, this could include a brand audit, a cohesive brand style guide, logo files, business cards, brochure, letterheads, flyers, website files, signage and posters, RFP proposal templates, social media graphics and so on.

You will also receive business guidance, consultation and support throughout the whole project. We also offer additional support such as website maintenance and social media consultation for fraction of the price.

Yes, of course. Business is simply conducted via email, phone and video calls as needed.

We only take on a few projects at a time to ensure that each client gets its deserved attention. Please complete the project assessment form or schedule a 30-minute consultation to discuss your project details which we will check our availability, as schedules change all the time.

We wish this will never happen, however, we understand life instances can change.

As stated above, all deposits are NONREFUNDABLE. Once you’ve paid for your service, it CANNOT be canceled.

When hiring us, you agree to the terms in the contract that is provided to you and signed by both parties. Any website project abandoned has breached the terms of the agreement and a mandatory $200 reinstatement fee is required to resume your project to add it back into our schedule. This is ALSO written in the contract that you signed when you hired us for your project.

If you abandon any graphic design project, a mandatory $100 reinstatement fee.

This fee DOES NOT apply to clients who have spoken with us and made other arrangements.

We have some extra sauce for you!

In the Press: Our VoyageATL Interview

Read our interview with VoyageATL Magazine. We discuss how it all began to where we are now.

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